General Inquires
Phone
Facility
We would love to hear from you!
Thank you for your interest in Hoops Krew. We are here to assist you in any way we can. Please fill out the form below and a Hoops Krew team member will get back to you within 24 hours.
contact
General Inquires
Phone
Facility
We would love to hear from you!
Thank you for your interest in Hoops Krew. We are here to assist you in any way we can. Please fill out the form below and a Hoops Krew team member will get back to you within 24 hours.
contact
frequently ask questions?
01 What if I don't know which plan to choose?
No problem. Our team will help guide you to the best fit based on your goals, schedule, and experience level.
Please send us a message via the form at the bottom of the page.
02 What does my membership include?
Your membership includes a set number of sessions per week based on the plan you choose. Each plan follows a consistent schedule with the same days, times, and group each week.
03 How are sessions scheduled?
After you sign up, our team will reach out to place you into the appropriate sessions based on your plan. Your schedule will remain consistent each week.
04 Can I choose my days and times?
Yes. As long as the session matches the appropriate grade group, you can choose your preferred days and times.
05 What happens if I miss a session?
Missed sessions are not guaranteed to be made up. If availability allows, we may offer a makeup session, but this is not promised.
06 When does my membership renew?
Memberships renew on the 1st of each month.
07 How do I cancel my membership?
To avoid being charged for the next month, you must notify us of your intent to cancel the month prior to cancellation.
Please send us an email, text, or in-app message.
08 Can I change my membership plan?
Yes. Plan changes can be made before the next billing cycle. Reach out to our team and we’ll help you make the switch.
